The North Syracuse Central School District is seeking applicants to fill the position of Help Desk Supervisor at the Administrative Office Building.
Projected start date - 7/6/26
This will be a provisional Civil Service appointment.
Location: North Syracuse Central School District - District Office
Position Type: Full-Time, 12-Month
Projected Start: July 6, 2026
Salary Range: $68,000 – $78,000 (Based on Experience/Union Contract)
Position Summary
North Syracuse Central School District is seeking a highly organized and leadership-driven Help Desk Supervisor to lead our front-line technical support team. You will be the direct supervisor for our building-level Technology Teaching Assistants (TAs) as well as manage our district-wide hardware lifecycle and inventory. This is a hands-on, working supervisor role designed for a leader who can balance high-level personnel management with active technical troubleshooting.
Key Responsibilities
1. Staff Leadership & Supervision
? Direct Oversight: Manage, schedule, and evaluate the performance of TAs assigned to each district building.
? Mentorship: Act as the primary escalation point for TAs, providing technical guidance and ensuring professional growth.
? Workflow Coordination: Monitor and assign tickets via Manage Engine: Service Desk Plus ticketing system, ensuring timely resolution and high levels of end-user satisfaction for teachers and staff.
2. Inventory & Lifecycle Management
? Asset Tracking: Maintain a comprehensive and accurate inventory of all district hardware (Chromebooks, laptops, interactive displays, peripherals).
? Lifecycle Planning: Develop and execute multi-year replacement cycles to ensure classroom technology remains current and functional.
? Procurement & Excess: Manage the intake of new equipment and the legal "excessing" and disposal of obsolete hardware in compliance with NYS regulations.
? Budget Alignment: Map future equipment needs to assist the Director of Technology in annual budget forecasting.
3. Technical Operations
? Conduct follow-up evaluations to ensure incident resolution meets district standards.
? Manage help desk ticket queues troubleshooting issues to help support Technology TAs, and systems used by faculty and staff.
? Assist in the development of "Knowledge Base" materials and self-service aides for staff and students.
Minimum Qualifications
? Option A: Bachelor’s Degree in Computer Science (or closely related field) AND one (1) year of professional-level work experience in a supervisory capacity in a Help Desk or user support environment.
? Option B: Associate’s Degree in Computer Science (or related field) AND three (3) years of professional-level work experience, including one (1) year in a supervisory capacity in a Help Desk or user support environment .
? Option C: Five (5) years of professional-level work experience in a Help Desk/User Support environment, including one (1) year in a supervisory capacity in a Help Desk or user support environment.
Preferred Skills
? Proven experience managing 1:1 device deployments (specifically Google/Chromebook environments).
? Familiarity with Information Technology Infrastructure Library Service Lifecycle and process mapping.
? Strong interpersonal skills and the ability to "translate" technical concepts for non-technical instructional staff.